Warranty & AMC Policy
Every Austar HVLS fan ships with a 5-year warranty on motor and gearbox and a 1-year warranty on electricals. Backed by an 8-city pan-India service network with a 48-hour service-team dispatch SLA for India installations.
5 Years
Motor & gearbox warranty — manufacturing defects fully covered
1 Year
Electrical components — VFD controller, capacitors, sensors
48 Hours
Service-team dispatch SLA for any warranty claim across India
Warranty Coverage in Detail
What's covered, what's excluded, and how the AMC continues after Year 1.
What's Covered
- Motor winding burn-out under rated voltage operation
- Gearbox internal failure (gears, bearings, oil seals)
- Blade structural defects, hub assembly cracks
- VFD controller failure (1 year)
- Free replacement + on-site labour for motor/gearbox
- Technical support for the entire warranty period
Exclusions
- Damage from voltage fluctuations beyond ±10% of rated input
- Installation by non-Austar / non-authorized technicians
- Water ingress, fire, lightning strike, force majeure events
- Consumables — lubricants, fasteners, non-standard downrods
- Cosmetic / paint-finish issues after Year 1
- Damage from over-speeding via 3rd-party VFD controllers
Annual Maintenance Contract (AMC)
Optional coverage starting Year 2 — three tiers to choose from.
Standard AMC
~4% of fan cost / year
- 2 preventive visits per year
- Free service-call labour
- 10% discount on spare parts
Comprehensive AMC
~6% of fan cost / year
- 4 preventive visits per year
- Free labour + standard spares
- (excluding motor & gearbox)
Enterprise AMC
Custom quote
- Unlimited service visits
- Free labour + spares
- Remote IoT monitoring (smart-app fans)
How to Raise a Warranty Claim
5-step process — resolution targeted within 7 working days for India.
Email online@austarfansindia.com with invoice number, installation date and a 1-paragraph description of the issue (photos / short video help).
Or call +91 98246 85566 — ask for the warranty desk.
Austar engineer responds within 24 working hours with diagnosis & next steps.
If on-site service required, technician dispatched from the nearest Austar service centre within 48 hours (India installations).
Resolution targeted within 7 working days for India; 15 days for international sites depending on courier of replacement parts.
FAQs Warranty & AMC
5 years on motor and gearbox; 1 year on electrical components (VFD, capacitors, sensors). Warranty starts from the date of commissioning.
Manufacturing defects in motor windings, gearbox internals, blades, hub and structural assembly. Free replacement + on-site labour for motor/gearbox issues.
Voltage fluctuations > ±10%, non-authorized installation, water/fire damage, force majeure, consumables (lubricants/fasteners) and Year-2+ cosmetic issues.
Yes — Standard AMC starting Year 2 covers 2 preventive visits/year, free labour and 10% discount on spares. Costs ~4–6% of original fan price per year.
Email online@austarfansindia.com or call +91 98246 85566 with invoice number, installation date and issue description. Engineer responds in 24 hr; on-site team dispatched in 48 hr.